Tour Participants

Q: What is the maximum number of participants per tour?
A: Each tour can accommodate up to 12 guests.

Q: What is the minimum number of participants per tour?
A: A minimum of 2 guests is required to book a tour.

Q: Are the tours suitable for children and seniors?
A: Yes, our tours are family-friendly and safe for both kids and seniors.

Q: Are kids counted in the van’s seating capacity?
A: Yes, all guests including children are included in the seating capacity.

Q: Are children aged 3 and below free of charge?
A: Yes, children 3 years old and below are free. They are still counted in the seating capacity.

Q: Are there special rates for children?
A: Children aged 3 years old and below can join the van transport for free. However, if a destination requires entrance fees for children, these charges will need to be shouldered by the guests. Please check the specific tour details for applicable fees.

Tour Schedule & Duration

Q: Are your tours available daily?
A: Yes, tours are available daily. Exclusive tours are guaranteed; joiner tours are subject to availability.

Q: How long do your tours usually take?
A: Most tours last between 8 to 10 hours.

Q: How far in advance should I book a tour?
A: We recommend booking at least 1 month in advance to secure your preferred schedule.

Q: Can I book a tour at the last minute?
A: Yes, last-minute bookings are welcome depending on availability.

Transportation & Customization

Q: How many people can be accommodated per vehicle?
A: SUV: Ideal for small groups of 2 to 5 guests
Van: Suitable for larger groups of 6 to 14 guests
We always aim to provide a comfortable ride by assigning the most appropriate vehicle based on your group size.

Q: What type of vehicle will be used for the tour? Can I request a specific vehicle?
A: We use Nissan Premium vans (high roof), Toyota Hi-Ace, or Toyota Fortuner depending on group size and availability. Vehicle requests are considered but subject to availability.

Q: Can I choose or change my pick-up location?
A: Yes, pick-up and drop-off are available within Cebu-Mactan Airport or hotel accommodations that fall within the tour package dates.

Q: Can we request the driver to take a different route or make additional stops?
A: Yes, optional stops can be arranged with additional charges for entrance fees and transportation, subject to route feasibility.

Tour Experience & Inclusions

Q: Is a tour guide included in the package?
A: Not all tours include a separate tour guide. In most cases, your driver will also serve as a guide and photographer.

Q: Are entrance fees included in the tour package?
A: Yes, all standard entrance fees are included unless stated otherwise.

Q: Are bio breaks included in the itinerary?
A: Yes. You may also request additional stops from your guide or driver as needed.

Custom Itineraries & Add-ons

Q: Can I customize my tour itinerary?
A: Absolutely! We offer fully customizable itineraries to suit your preferences.

Q: Can we skip or replace a destination in the tour package?
A: Yes, rates may change depending on the final itinerary. Please let us know your preferences in advance.

Q: Can we request additional stops that are not part of the original itinerary?
A: Yes, additional stops are allowed with corresponding add-on fees for transportation and entrance.

Payments & Policies

Q: What is your cancellation policy?
A:

1. A down payment is required to confirm your booking.
   
   
2. This acts as a security deposit to ensure attendance. It will be deducted from your total tour cost.
   
   
3. Cancellation fees apply — the down payment is non-refundable but transferable and rebookable.
   
   

Q: Will I get a refund if someone cancels at the last minute?
A: No, payments for last-minute cancellations are non-refundable but transferable to other dates.

Q: What if a participant cancels on the day of the tour?
A: A re-quotation will be made based on the final headcount. No refunds will be issued.

Q: I have already paid in full. Can I reschedule the tour?
A: Yes, rescheduling is allowed depending on availability.

Customer Support

Q: How do I contact you for questions or emergencies?
A: You may message us anytime through our official Facebook page.

Additional Helpful Questions

Q: What should I bring during the tour?
A: We recommend bringing sun protection, extra clothes, water, valid ID, and some cash for personal expenses.

Q: What happens in case of bad weather?
A: For safety reasons, tours may be rescheduled in case of severe weather. We will coordinate with you promptly if this happens.

Q: Is travel insurance included in the package?
A: Travel insurance is not included by default. Please inquire if you’d like to add this for extra protection.